One of the best pieces of advice in life I’ve received is “You are what you allow” which can be relevant for a coach, a parent or even a business. How you handle yourself in every situation can directly impact and control your future outcome, as it relates to both personal relationships and future business endeavors. If you allow others to treat you poorly, you shouldn’t be surprised if that relationship is toxic. If you allow team members to treat each other with a lack of respect, then you shouldn’t be surprised that your team lacks positive cohesion.
I’ve thought about this phrase quite often, specifically as it relates to how people will perceive me or my business with regards to the services we offer and the value we provide.
Another great piece of advice that I’ve learned a lot from is “It’s OK not to know everything, it’s just not OK to do nothing about it.”
In my current role, I wear many hats – from supporting customers from an executive perspective to providing mentorship to some of our top performers. Anyone who has had business or personal success will tell you that their biggest strides or learning have come from their greatest failures.
Unfortunately, I’ve seen so many people lack self-awareness around their own abilities, which inevitably will drive someone on a direct path of failure over and over. Lack of self-awareness will hold you back from being your best, and it will hinder you from building great personal and business relationships. Failure has instilled a fire inside me to not make the same mistake again and to do everything I can to ensure my team can learn from my failures and experience.
This is the power of mentorship that I absolutely love.
Here are a few examples of how our self-awareness and perception impacts personal and business relationships.
· If we allow employees to treat others poorly, you will eventually erode your culture.
· If you allow your star athlete to act in a manner that is not cohesive with the team vision, you will eventually erode your team camaraderie.
· If your child treats a sibling poorly, you shouldn’t be surprised to see him or her acting out to his or her friends.
Seems basic right? However, I have found that the most simplistic advice or behaviors are rarely practiced.
The quotes I mentioned at the beginning of this article can provide a large impact for your teams in teaching people to be open to how they are perceived, and to also ensure they are self-aware of their strengths and weaknesses. Embracing those nuggets of wisdom has allowed me to learn how to adapt and overcome customer objections. I credit this personal experience to the art of building authentic customer relationships. I always lead my team to realize that every word you say matters as well as everything you do matters. What and how you say certain words or phrases will always drive how you are perceived by your current or future customers.
After reading this article, my goal for you today is that you stopped and thought about your own self. What are your strengths? What are your weaknesses? How do you perceive yourself versus how others perceive you? Are there any gaps in your self-awareness?
Please leave a comment so that I can hear from you or even share with your network so that we can drive people to be aware of their own short comings and to work hard to build strong and authentic relationships!